If you ever walked into The Museum Store in the last five years, chances are Kay Jacoby’s voice and smile greeted you. Customers say Kay truly knows how to combine superior customer service with a touch of wit-so much so, they feel compelled to come back. She has seen the Museum Store evolve from a typical museum gift shop environment to an amazing experience for artists and customers alike. Jacoby says, “I know just about every artist in here.”
She walked into the store that displays handcrafted artwork of regional and local artists in August 2009. As she embarked on this new career, she was also trying to get through grieving the death of her mom. Jacoby says, “I truly appreciate the support and friendships made.” As you can imagine the relationships created came through countless conversations, not only with shoppers, but the artists too. Jacoby says, “I know just about every artist in here. My favorite part about working in the store is displaying the art.”
All those moments of working with artists and displaying their art turned into a colorful display of emotion as she said her final goodbyes to members of her MMFA family, Tuesday, September 30th. The staff gathered to bid farewell to Kay over cake and coffee in the Museum’s Café M. Yes, the person who operated The Museum Store countless hours and days is moving to make some long-sought changes in her life as she goes home to create more artwork of her own.
On this occasion, Kay received quotes from her colleagues who have grown accustomed to seeing her painted plaques with funny and encouraging quotes in the Museum store. Here are words some of the staff left her with. “We don’t remember days, we remember moments,” “Love is a flower, you have to let it grow,” “Think differently,” and “If you’re going through hell, keep going,”
All read aloud by staff members that Tuesday afternoon, these quotes seemed to echo their heartfelt sentiments: she will be greatly missed. As she leaves, she passes the torch to the newly hired, Ward Chesser, but don’t think you have seen the last of Kay Jacoby. Jacoby says, “I will be back for Artist Market and other events.”
Director of Marketing and Public Relations